All the clients shall carefully read the terms and conditions before opting the services and any negligence, ignorance, is deemed to be an act of agreeing to the terms and conditions.
Whilst Maple Visas Overseas Careers & Immigration Consultant and its Consultants endeavor to offer the best possible advice; immigration laws, policies & fees are subject to frequent change without notice and no responsibility is accepted for any errors in the guidance and information provided, typographic or otherwise.

Maple Visas Overseas Careers & Immigration Consultant does not and cannot make any guarantees in context of approval or validity of any visa application made by client or by Maple Visas on client's behalf. The power to grant or refuse visa applications vests solely with the Immigration Office / High Commission only.

Maple Visas Overseas Careers & Immigration Consultant will assist client in a limited manner for filing application based on the information or documents provided by client and will not provide taxation, business, accounting, investment or other professional advice or services. Maple Visas advises clients to seek separate independent professional advice regarding these matters.

When client visit Maple Visas Overseas Careers & Immigration Consultant, send e-mail (s) to us or communicate with us through any other mode (s) of communication; client agree that all such communications (including agreements, notices, disclosure, etc.) satisfy all legal requirements to be in writing.

If the applicant has paid the money through an online card service, the client hereby agrees that he/she will not withdraw, or is not entitled to charge back the amount, without the knowledge of Maple Visas, in case of payment made by any mode. This includes CC Avenue, except otherwise following the norms of refund as mentioned in the agreement and the procedure prescribed by law prevailing at that time in the State of Andhra Pradesh, under the Jurisdiction of Hyderabad.

We will communicate with client by e-mails or any other mode of communication. If client do not respond to any communication related to the provision of the Service within two (2) working weeks ,Maple Visas have right to terminate the services.

In case of rejection by the Immigration and Visa Authorities, Maple Visas will refund the applicable amount as per stated in the agreement. The refund will be made within 60 working days after the client submits the Refund Claim Form to Maple Visas. Client has to enclose a copy of the letter of rejection from the Authority to support the Refund Claim. If client fails to enclose a copy of the rejection letter or rejection stamp on the client’s passport, Maple Visas will not refund applicable refund amount. Client also has to enclose the refund request form, a copy of his/her receipt for payment made to Maple Visas. Failure to enclose these documents will make the client ineligible for the refund.

While Maple Visas try its best to expedite case file to the respective Embassy/VFS etc as soon as possible, but it’s also important to note that we take between 15-30days to review all documents, after the client submit the entire documents before submitting the file either manually or Online. Client agrees that he/she would not insist/put pressure to submit file which only would hamper visa acceptance charges.

Maple Visas is not responsible for refund of any fees or other amounts/charges that have been paid to any Assessing Bodies, Immigration Authorities, Embassy/Consulate/High Commission in the event of the applicant not getting approval/visa/immigration, or in case of rejection or non acceptance of his/her application at any stage by any authority. The registration/processing fees only include the charges towards the services rendered by Maple Visas and does not include any application or assessing fees. The applicant agrees to pay the entire additional fees required, as applicable, during the processing.

The application or processing fee paid to visa authorities or any other institution is the liability of the client and is not included in the service charges of Maple Visas. Maple Visas will not entertain any claim of refund in case of rejection The customer clearly approves that he/she has actually been apprised of the usual waiting durations/average processing time, as appropriate to his permit course, and further that such waiting around durations/usual processing time solely relies on the convenience of processing visa office/appraisal body. The client also totally concurs and realizes that he/she will certainly never have any claims what so ever on any type of refund of the fees made on or off-site, on the ground of the extensive petition processing period.

Maple Visas has actually not supplied any kind of guarantee, guidance or promise on work aid or job guarantee, complying with approval for a permit, and after landing for any given overseas country. No settlement will certainly be declared of any type of advisory/consulting/secretarial service fee provided earlier to Maple Visas by the customer on the ground that Maple Visas has actually been unable to offer a job guarantee abroad.

In a situation where in a clash/dispute, in the issue of the payment made by the customer to Maple Visas in the Client Declaration Agreement appropriately engaged with Maple Visas, the responsibility of Maple Visas - in case it occurs and is outstanding, either financial or otherwise - shall not surpass, and will certainly be limited to the costs offered to Maple Visas as advisor/consulting/secretarial charges as part of the properly inked in the Client Declaration Agreement.

There are certain countries, which have a cap system, and hence the approval of Visa/Green Card/Permanent Residence is subject to the cap not being reached for that year. The client may have the required points as required by the immigration authorities of the specified country, but he/she still may not get the Visa/Green Card/ Permanent Residence if the cap has been reached for that year. Failing to get a Visa/Green Card/ Permanent Residence because of the cap limit cannot be a reason for claiming refund, and client fully understands the same.

If client request for refund falls under the acceptable terms and conditions of Maple Visas, and the service agreement, the time taken to process such a request would be 60 working days. Refund payments made will be issued as a company cheque. The refund cheque will be made payable to the person on the order form, and mailed to the address indicated on the order form.

The service amount written is for the full service as on the date of registering, and only includes the individual application. Any assumption of extended services to family or children is at the client's discretion, but Maple Visas will not be held responsible for these kinds of assumptions. The client shall loyally reveal before Maple Visas, each and every detail involving each and every case, existing or past, cases of wrong-doings and/or conviction, and insolvency leveled against the clients and those who are dependent on him. If he does not reveal such details and if the same is found afterwards, no refunds at all of the money given to the immigration consultancy in question will be made.

Once a client enrolls for process, he/she is expected to submit all the documents in 30days time post signing the agreement. Failure to do so, would invite additional charges/termination of services, which ever Maple Visas management would be think to be appropriate.

Maple Visas doesn’t deal in any fraudulent documents including Education, fund maintenance, work experience etc. Client agrees Maple Visas or any of its employees is not involved (directly or indirectly) in which manner possible for the same.

The applicant accepts that the immigration process includes showing enough funds, if applicable, which differ from country to country, and the process/category the applicant applies. The applicant undertakes to meet such requirement as desired by the concerned immigration/other authorities, and failure to provide such funds by the applicant shall not make Maple Visas liable for any refund of the service charges or part thereof. The funds to be shown may range from INR 1-10 lakhs (the amount would increase in case if the client is accompanied by dependents) which is agreed to by the client, and these might be required for a particular time period which might range from 1-12 months tentatively and may vary. The failure of showing the same while applying for a visa may lead to the application being denied or not accepted. In such cases, no refund request of service charges will be entertained.

The Assessment is specifically designed to provide client with a preliminary assessment of client’s ability to satisfy the Visa criteria for client selected visa/permit type. Client understands that the Report was made based on the information that was provided by the client. This needs to be supported by valid documentation. As such client should not rely on this result alone as a true indication of client’s ability to apply for migration We are not part of any Immigration Office / High Commission. We are a private company and we do not have the authority to grant client a visa of any kind. We can only assist and advice people who want to migrate or travel to their selected country.

Please note that the final decision on all visa applications rests with the relevant any Immigration Office / High Commission of each respective country.

Our fee does NOT include other costs which are part of the migration process such as Immigration application lodging fees, medical and police checks, translation of documents, etc. As part of the Service (s) which is/are provided to client, an approximate indication of the fees which form part of the process will be set out for client, together with clarification as to when these costs are due.

Maple Visas services are best aimed to get the approval of visa. But in an unlikely situation of the visa rejection, the refund would be solely based on the grounds points mentioned in the of agreement signed between the Maple Visas and the respective client. The amount paid for the services of Maple Visas is non refundable on the following grounds: If the client signs up for the service & changes their mind later and decides to withdraw; if the client does not wish to continue with our services; if the client fails to submit the required documents within 60 days of signing up; failure to submit medicals by the client or their family members included in the application; failure to provide a Police Clearance Certificate (which should not be more than 6 months old); failure to prove sufficient funds for the settlement or maintenance by the client or their family members included in the application; submission of fraudulent documents; prior violation of any immigration or visa laws by the client or any of their family members included in the application; late submission of any additional documents requested by the consulate at a later stage.

The client fails to get the required score in IELTS/French/TOEFL/GRE or any related exams to meet the eligibility criteria and as advised by the company consultant. There would be no refund if the client abandons his/her case within 3 months from the date of registration. (Non-communication with clients Process Consultant for a period of 3 months shall also be deemed to be abandonment).

Failure to provide required documents within 60 working day, then First Party has right to place the case on Temporarily hold, and after Temporary hold even if the Second Party do not submit the required documents to file the application, then First Party has right to close the case Permanently.

Process conversion is eligible if at least 80% of the documents are submitted within 2 months from the date of Signup. All the refund cases would be cleared in between 45-60days. To claim refund, the rejection letters (including letter after re-appeal) needs to be produced.

In case the user has any complaint (s) regarding our services or processes then he/she can approach us and get registered the same. Maple Visas Overseas Careers & Immigration Consultant Complaints are handled by a team dedicated to resolve the queries and issues of clients regarding Maple Visas. This team makes sure to cater to complaints in best possible manner and provide solutions which result in best services to clients.

Only genuine complaints are dealt by our team. Maple Visas Overseas Careers & Immigration Consultant Complaints which are not genuine and are a result of client's own negligence, misunderstanding or fault is not catered by Maple Visas. Such non genuine complaints can be rejection of visa which can be due to non submission of documents from client's side, absence of client on interview date at immigration office resulting in visa rejection etc. In such cases, Maple Visas Overseas Careers & Immigration Consultant will not be responsible and complaints relating to these will not be adhered to.

Maple Visas has divergence team which looks into the refund cases. And Client agrees that under no circumstance would take help of any media and is bound by this agreement refraining the client from postings any defamatory or derogatory contents on websites(consumer court, mouth shut etc), internet blogs, social media or any other platform that shall bring any disrepute to the brand image of Maple Visas and the same shall be dealt with in a strict manner in appropriate court of law.

The applicant has noticed all the above provisions in detail, agrees, and continues to adhere to all terms and conditions on signing/acknowledging/agreeing this agreement. All Despites are subjected to the jurisdiction of Hyderabad only.

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